FURNITURE CONCEPTS extends full manufacturers’ warranties on all goods in accordance with factory guidelines based on normal use. Any items not specifically stated below are warranted to be free of manufacturing defects and will be handled in accordance with factory guidelines and timeframes. Warranty does not cover damages to any product due to abuse, misuse, or freight mishandling. In order to determine the most effective resolution to any warranty claim we will require pictures that demonstrate the warranty claim to be provided by you to Furniture Concepts. We reserve the right to correct damages in the most cost-effective manner which may include replacement parts, an onsite repair, or patch kits. Replacements will only be deemed necessary in cases where on site repairs will not correct the issue.
ANY WARRANTY FOR ALL PRODUCTS is void if furniture is damaged through abuse, misuse including jumping or individuals “plopping” onto furniture causing force and uneven weight distribution, intentional destruction, unpacking mistakes such as clean cuts from utility knifes or razors used to open packaging, outdoor use of furniture not approved for outdoors, or any other use not considered typical in heavy use environments.
IN GENERAL, Furniture Concepts reserves the right to repair or replace at its discretion any product deemed defective as directed by manufacturing facility.
WOOD FRAME BEDS & CASEGOODS. Our signature collections including Clayton, Woodmere, Eastview, Lucerne, and Safe Harbor Ligature Resistant Collections are warranted for life against manufacturers’ defects. Our quick ship collections including the Fordham & Morris collections are warranted for 5 years against manufacturers’ defects. Other warranties vary. Please ask for details for collections not specified above.
UPHOLSTERY FABRICS AND VINYLS used for upholstered seating, wood frame seating, dining chairs, accent chairs or any other item that includes fabric or vinyl carry varying warranties based on the fabric mills’ guarantees. Approved methods of cleaning can be found on all digital fabric cards and must be followed exactly. Digital fabric cards including cleaning specifications are available on our website Fabrics for Furniture | Furniture Concepts. If you cannot locate the digital card including cleaning instructions, please ask for details. Damages due to improper cleaning voids all warranties. This warranty does not cover damages to products due to abuse, misuse, or any freight mishandling. Furniture Concepts reserves the right to repair or replace at its discretion any product deemed defective as directed by manufacturing facility.
SEATING FOAM in all seating pieces including foam used in fully upholstered seating is guaranteed against manufacturing defects for a period of 2 year from the date of delivery. We use high-density, high-quality foam that is designed for heavy use. Foam compression happens over time but does not impact the durability of the furniture. This warranty does not cover damages to products due to abuse, misuse, or any freight mishandling. Furniture Concepts reserves the right to repair or replace at its discretion any product deemed defective as directed by manufacturing facility.
FULLY UPHOLSTERED SEATING excluding Quick Ship seating is warranted against defects in materials and workmanship and against structural damage incurred through normal residential use for the 10 years.
RECLINER frames, mechanisms and springs are warranted for 5 years against manufacturer’s defects. Recliners require even contraction of the footrest (meaning a user who can apply pressure from two legs evenly). Should recliners be intended for individuals who cannot apply even pressure to retract the footrest, electronic mechanisms will be required. Furniture Concepts and its manufacturers cannot warrant or repair a recliner with a mechanism that has failed due to uneven retractation. This warranty does not cover damages to products due to abuse, misuse, or any freight mishandling. Furniture Concepts reserves the right to repair or replace at its discretion any product deemed defective as directed by manufacturing facility.
MOLDED PLASTIC FURNITURE is warranted against breakage during normal use for a period of 10 years. Warranty provisions outlined above do not apply to any product which has been subjected to misuse, abuse, neglect, lack of normal maintenance, accident, or whose original construction has been altered by anyone except the manufacturer. Warranty is void if product: a) is exposed to heat source closer than 18”, b) is exposed to heat in excess of 165 degrees F, or c) is exposed to UV if UV protection was not specified.
ACCENT SEATING, ACCENT TABLES, DINING GROUPS are warranted to be free from defects in material and workmanship, under normal household use, for a period of 5 years. This warranty will not apply to damage arising from neglect, accidental or intentional damage, institutional or commercial use, exposure to extremes in temperature or humidity, or misuse of the product.
ADIRONDACK OUTDOOR FURNITURE is warranted to be free of termites, decay or hardware corrosion for a period of 10 years.
OUTDOOR PICNIC TABLES & BENCHES are warranted for a period of 5 years from date of shipment against manufacturing defects in material or workmanship.
With approved credit, we are happy to extend the terms of 50% Down, Net 30.
Customers with no verifiable business website or with an email address from any free or public domains including but not limited to Gmail, yahoo, Hotmail, outlook, AOL, etc. are required to prepay.
For customers purchasing under State or other contracts, the terms specified in your contract will be the prevailing terms.
Certain approved Purchasing Network members may be eligible for Net 30 based on the specific Purchasing Network’s guidelines for members. We are happy to clarify any questions on terms, just ask!
With few exceptions, our credit terms are 50% deposit at time of order and the balance due after delivery, pending credit approval. We are in the business of providing you with the best possible furnishings at the most competitive pricing, not in the business of managing credit accounts. In order to maintain our low prices we ask that all customers pay the 50% deposit to start an order in production.
While we prefer checks due to high credit card processing fees, we accept Master Card, Visa or American Express to pay for all or any part of your order. We also offer ACH and direct debit options. Just let your Expert Design Consultant know your payment preference.
Furniture Concepts’ Sales Offices are located in the metropolitan area of Cleveland, OH. Most of our Sales, Support and Administrative staff can be reached during normal business hours, 8:30 – 5:00 EST Monday – Friday. We have a handful of factories located in several states that expertly produce our merchandise and ship the finished goods directly to you. We work with more than one factory because we want to offer the best-quality, American-made pieces that will only come from the leaders in upholstery, crate-style, dining, bedroom and mattress manufacturing.
Furniture Concepts offers wholesale pricing which results in the best possible value. Our freight is no different. We put shipping jobs out to bid through a variety of freight carrier networks. We choose the lowest price and pass the lowest cost on to you.
With options like Drop Shipping, Inside Drop, and Full-Service Installation you are able to customize shipping options to meet your needs and budget.
Some suppliers offer free shipping, but freight is never without cost. We choose to be completely transparent and show the true costs for our merchandise and freight.
We are happy to deliver your merchandise based on the delivery method most convenient for you.
- Drop Ship is the least expensive option. With drop ship, a freight carrier will deliver merchandise to your facility’s address. You or your staff will be required to unload the trailer from the curbside or loading dock; no equipment is provided. Note that most carriers limit your unload time to two hours; additional charges may be added if your unload time exceeds two hours.
- Inside Drop is a higher-level service in which the freight carrier will put your merchandise inside the closest door. The merchandise will not be unpacked or placed. It is simply delivered inside the first available door.
- Full-Service Installation includes delivery, assembly, and installation of your furniture into the room(s) you designate within your facility. This option is completely customizable and can be used to install anything from only one or two pieces of furniture to a fully-furnished, multi-level, multi-unit facility.
We are proud to offer you a full menu of delivery services. The most economical option, Drop Shipping, is conducted by common freight carriers and is often not customizable enough to accommodate a delivery appointment. However, we are happy to add a delivery appointment, or any additional delivery services you may desire, to the bid we submit to our carrier network. If the resulting costs are within your budget we will add the additional services to your order.
A typical furniture order will be delivered to you within 4 – 10 weeks after receipt of order (ARO) depending on the items. If your items involve Upholstery, Custom Staining, or Modifications to Standard Products we expect to deliver your order to you within 10 – 14 weeks. We will always do our best to advise you of any unforeseen delays.
Should your project have any special dates such as grand openings or licensure inspections, please let us know as soon as possible. We will work with you to select in-stock and expedited options to make your dates.
Need something quickly? Check-out our Quick Ship offerings. This offers durable Tough Stuff! furniture, in-stock seating, sleeping, tables and Mattresses ready to ship to you in a jiffy!
We have designed our website and catalogs to give you a broad overview of our product offerings. Believe it or not, we have an entire library of products, fabrics, and finishes that just won’t fit on the web or catalogs. As a result, the best way to get the best product and value for your money is to work directly with one of our Sales Advisors by completing an Online Request Form, calling 800-969-4100 or email firstname.lastname@example.org.
Once we have provided you with a quote for your project, simply notify your sales team that you are ready to DocuSign your order. We exclusively use DocuSign for order approvals. DocuSign includes encryption and secure payment options in one place. As soon as you approve your DocuSign, a copy will be sent to your email address for your records.
Due to high quality craftsmanship including reinforced joints, screwed and glued components, and corner blocking, most of our merchandise ships fully assembled.
Our dining and occasional tables are shipped with the legs detached and require simple assembly. This is done to prevent shipping damage.
All beds and bunkbeds must be assembled by attaching side rails, guard rails, slats and foundations.
Any pieces requiring assembly should require simple tools including screw drivers, power drivers, or wrenches. Tables may require a drill in cases where the top is not pre-drilled for the base.
Almost every piece of furniture from Furniture Concepts is made to your specifications. Ultimately the Fabrics, Finishes, and available Options will determine your final price. Our sales team is here to help with providing you pricing on any products. Our expert sales team will also help you determine the best solutions for your most challenging concerns including incontinence, contraband, self-harm, staff security, fall risks, just to name a few. We understand that budget is important, and our team will help you find the best solutions within your budget.
Although our base pricing will give you an excellent idea of actual prices, our sales team is happy to produce a no-obligation quote that will most accurately reflect available options and any applicable network or volume price adjustments. We are here to help at 800-969-4100, email@example.com, or use our simple Wish List tool to receive a quote on the furniture and mattresses of your choice from our website.
Our furnishings are specifically designed for use in health care, hospitality, camps & conference centers, transitional housing, student housing and group homes. All of our upholstered furniture complies with CAL 117 flammability requirements. Certain items can be made to comply with CAL 133. Please ask for details.
All mattresses meet Flammability Code CFR Title 16 Part 1633.
Other compliance standards are available through your Furniture Concepts Expert Design Consultant at 800-969-4100 or may be requested through firstname.lastname@example.org.
Compliance codes vary by local regulations, accreditation standards, or corporate specifications. We count on you to verify all local requirements and communicate those to us. While we can meet almost any requirement, we must know the exact requirements for your specific project. Some requirements are met automatically, and some require additional materials.
We offer a variety of fabrics that will protect furniture and mattresses from fluid issues. Fluid-resistant and fluid-proof fabrics and vinyl’s will not only protect your furniture investment but will also aid in the safety and comfort of guests and residents.
Fluid-Proof options include upholstery-grade vinyl’s that are soft and supple and available in a wide range of colors and patterns.
Fluid-Resistant options include specially treated fabrics that add fluid barriers to woven fabrics. There are a variety of brand names for these barrier treatments including Crypton and Durablock. These treatments not only provide a fluid barrier they also offer anti-fungal and anti-microbial protection. Fabrics treated with fluid barriers are almost impervious to fluids but can be compromised if spills are not cleaned in a timely manner.
To see some of our favorite, best performing, budget friendly options, check out our Fabrics page.
Our website has been designed with ease of use in mind. While we can offer almost any contract fabric or vinyl from any mill, we have curated a collection of our customers’ favorite options. All items shown on our Fabrics Page are super durable, easy to clean, and help manage fluids. If your project has specific fabric performance requirements, just let us know. We are happy to recommend fabrics and vinyl’s that are perfect for your project.
The grade of a fabric simply reflects the cost of manufacturing the fabric. A 100% synthetic fabric, for example, may cost less than cotton or a cotton blend, but it will most likely last much, much longer. Fabrics with patterns almost always cost more than solids but there is no improved durability, it just costs more to make because it increases the complexity of the manufacturing.
Most of our contract fabrics have some sort of stain, soil, or fluid barrier that also impacts cost. It is important that you notify your sales team of any special concerns you might have for any item that requires upholstery.
Browse our collection of Fabrics for more information.
Ask your Expert Design Consultant for guidance in making the best choice for use with your residents, staff, and guests.
Always refer to the technical specifications of the fabrics you choose and follow the manufacturer’s cleaning instructions to protect your fabric warranty. All fabrics and vinyl’s come with their manufacturers’ cleaning instructions. Those instructions are available on all digital fabric cards. Should you need a copy of those instructions, just ask. Improper care or cleaning will result in a voided warranty. It is critical that you follow the manufacturers’ instructions to protect the performance of your fabrics and vinyl’s.
Never use any commercial upholstery or institutional-grade cleaners. Harsh chemical cleaning treatments can permanently damage fabric and fabric barriers and void the manufacturer’s warranty.
We do not recommend machine-washing casings or any upholstered components. Machine washing will void any and all warranties.
There is no better way to select a fabric then by seeing, touching, and feeling the fabric or vinyl. Contact a Furniture Concepts Design Consultant who can take your memo sample requests or email email@example.com.
If you aren’t sure what fabrics you would like to see, no problem. We are here to help and can offer suggestions based on guest and resident needs and design preferences.
We are able to customize a wide variety of wood and metal tables available to meet ADA or other height standards. Just let us know what you need and we will show you available options.
Seating pieces with pop-out seats offer an easy-to-remove seat that combines a light-weight frame with an attached upholstered cushion. When guest or residents have fluid leaks or spills the pop-out seat lifts completely free from the frame. The resulting opening is large enough for mops or other cleaning devices to thoroughly and easily clean unwanted fluids from the floor without requiring the furniture to be moved. Seating pieces with clean-out seats are designed with a bottomless reservoir that drains fluids straight to the floor for easy clean-up. Pop-Out and Clean-Out seating pieces should be upholstered in a fluid-resistant fabrics.
Self-decking is another tool in the arsenal for dealing with incontinence or other fluid issues. Self-decking is an additional cut of fluid-resistant fabric sewn under the seat cushions that “catches” fluids and prevents them from landing on the floor. The self-decking is not visible unless the seating cushions are removed to clean accidents and spills.
People come in all shapes and sizes, and so does our furniture. We offer a wide variety of products to suit the needs of your larger consumers, staff, and residents. Typical seating pieces can easily tolerate 200 – 225 lbs. while bariatric seating pieces are tested for up to 750 lbs. Seat width and depths range from a traditional 16” to a wider 28” seat width which offers maximum comfort for bariatric needs. Specially designed chairs with single-construction molded frames and upholstered seats and backs are durable under heavy-use environments.
We also offer bariatric mattresses.
We offer Nylon fluid-resistant covers, Vinyl and Correct Tick fluid-proof mattress covers. The difference between the cover types is really feel. SoFlux is a soft, nylon cover that most closely resembles the feel of a typical residential mattress.
Vinyl is a more rugged cover that has less give and may be most comfortable for temporary residents.
Correct Tick is the newest advance in vinyl and is engineered to have a softer, suppler surface than traditional vinyls.
Each cover offers a substantial degree of fluid-resistance, especially for incontinence. Correct Tick and Vinyl are the most impenetrable for long saturations. As with any fluid-barrier, urine or other fluid spills should be given prompt attention to protect the life of the furniture or mattress.
Since we provide furnishing solutions to facilities across all 50 states, we have found it most effective to maintain a virtual showroom that allows all our customers to shop at their leisure. If you have reason to want to “kick the tires” and see our furniture in person, please let your Expert Design Consultant know. With over 26,000 customers across the US we are sure to be able to find someone with our furniture in all metropolitan areas. We will arrange for you to have an opportunity to see our furniture in person with the facility closest to you. BUT take a look at our installation photos! Many of our clients have been kind enough to send us pictures.